Issues of Digitalization of the System of Public Administration in the RA

Abstract

In the modern world, digital transformations have become an integral part of human life. Digital transformation refers to changes in business models, various processes and organizational structures. Digitalization processes in the public administration system are gaining momentum. This article presents the main features and components of digital transformations in the public administration system, the leading digital models of interaction between the state and citizens, as well as business. The evolution of digital transformations in the state system of the Republic of Armenia, the features of development, the leading digital platforms, and the opportunities they provide was discussed. Particular attention was paid to the strategic management issues of the digitalization process and conceptual approaches. The position of the RA was analyzed in terms of the Global Innovation Index of the World Intellectual Property Organization and its subcomponents, as well as the UN e-Government Development Index and its subcomponents. The main problems of the Republic of Armenia in the field of digitalization were highlighted. In particular, the low level of digital literacy, the low level of public awareness of digital platforms, the low level of public confidence in digital tools, the problems associated with cybersecurity, the lack of uniform principles and standards for building state digital platforms, as well as the lack of communication between state digital platforms.