MAIN DIRECTIONS OF REFORM IN THE SPHERE OF PROVISION OF PUBLIC SERVICES

Abstract

The article presents the basic principles of the process of providing public services, reveals their essence, the legal content of the term "public service" within the framework of public administration reforms. The article substantiates the need to adopt a separate legal act regulating the provision of public services, fixing within its framework the principles for the provision of public services, as well as introducing a system for evaluating services, and also presents proposals for choosing an institutional model for the provision of services.

The most important principles of the process of public service provision are as follows. client-oriented, legal certainty and predictability, efficiency, proportionality, equality, impartiality and transparency, confidentiality, accountability, the principle of "digital design", the principle of "single window". The work reveals the content of the specified principles, which may have great significance in case of their further legislative consolidation.

The paper presents the need for coordination of the process of providing public services by a single "center", which will allow to exclude possible cases of non-uniform approach of different bodies in the sphere of provision of public services, complication of the process of service provision, practice of unclear division of powers between various bodies.

The article presents the experience of other countries regarding the main directions of public administration reforms, multi-functional centers of service provision.