INSTITUTIONALIZATION OF SOCIAL CASE MANAGEMENT IN ARMENIA
DOI:
https://doi.org/10.46991/BYSU.F/2026.17.1.041Keywords:
social case management, social work, integrated social services, methodology, institutionalizationAbstract
Social case management is widely applied in organizations providing social services in Armenia. However, the extent to which it has been institutionalized within the national social service system remains unclear. This article addresses this gap by combining theoretical perspectives on institutionalization with findings from qualitative research conducted among social service providers in Armenia.
The results indicate that, although social case management has undergone significant institutional development, it has not yet been fully institutionalized. In particular, regulative and normative components—such as legal frameworks, policies, and professional standards—are largely established, while the cultural-cognitive dimension, including mutual recognition, legitimization, and consistent application of standardized approaches, remains underdeveloped across governmental, community-based, and non-governmental organizations.
The article contributes to the field by conceptualizing social case management as a methodology, clarifying its relationship with social work, and providing a structured analysis of its institutionalization process in the Armenian context.
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Copyright (c) 2026 Yevgine Vardanyan
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